Refund and Returns Policy

Overview

The consumer benefits from a period of 14 calendar days to withdraw from a remote contract or an off-premises contract without having to justify the decision to withdraw.

The following shall be exempted from the right of withdrawal in respect of remote contracts and off-premises contracts, but not limited to:

– the supply of products which are liable to deteriorate or expire rapidly.
– the supply of sealed products which can not be returned for health protection or hygiene reasons and which have been unsealed by the consumer.
– the supply of products which are, after delivery, based on their nature, inseparably mixed with other elements.

The return period expires within 14 calendar days from:

(a) the date of contract conclusion, in case of provision of services contracts;
(b) the day on which the consumer or a third party other than the carrier and who is indicated by the consumer takes physical possession of the products, in case of sales contracts, or:
(i) if the consumer orders by a single order multiple products to be delivered separately, the day on which the consumer or a third party other than the carrier and who is indicated by the consumer takes physical possession of the last product.
(ii) in case of delivery of a product consisting of several batches or parts, the day on which the consumer or a third party other than the carrier and who is indicated by the consumer takes physical possession of the last product or part.

Unless the Seller has offered to recover the products himself, the Consumer returns the products or hands them to the Seller or to a person authorized by the Seller to receive the products, without undue delay and within a maximum of 14 calendar days from the date on which he communicated to the Seller his decision for product return. The deadline is met if the products are returned by the consumer before the expiry of the 14 calendar day period.

The Consumer only bears the direct costs related to the return of the products, unless the Seller agrees to bear those costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@chefaddon.com and send your item back to the same address.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: sales@chefaddon.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.